Products may be returned within 30 days of the receipt of your order for a refund. Shipping charges incurred during shipping the product to you will be deducted from your refund amount. Restocking fees between 20% - 30% will apply. Returns must be shipped prepaid and insured directly to us. If you have any questions regarding return, please contact a customer service associate.
Please call one of our customer service associates to begin your return process. Once the return request has been filed, you will be issued a Return Goods Number (RGA#) from Lighting Unlimited, LLC. This RGA# must be sent with the product. You will have 30 days in which to return the product. After 30 days, the Return Goods will expire and no replacements or refunds will be given.
Product that is damaged during shipment back to us will receive no refund or credit. We will inform the customer via email that the item(s) were received damaged, and the product will be held for 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 30 days, the item will be considered destroyed and will be discarded.