LIGHTING UNLIMITED RETURN POLICY

Products may be returned within 30 days of the receipt of your order for a refund. Shipping charges incurred during shipping the product to you will be deducted from your refund amount. Restocking fees between 20% - 30% will apply. Returns must be shipped prepaid and insured directly to us. If you have any questions regarding return, please contact a customer service associate.

The Return Process

Please call one of our customer service associates to begin your return process. Once the return request has been filed, you will be issued a Return Goods Number (RGA#) from Lighting Unlimited, LLC. This RGA# must be sent with the product. You will have 30 days in which to return the product. After 30 days, the Return Goods will expire and no replacements or refunds will be given.

Acceptable returned merchandise must be:

  • Unused and Not Installed
  • In its original box with sufficient packaging materials
  • In re-saleable condition
  • In original condition with no altered wires or modifications.
  • Accompanied by a Return Goods Number (RGA#), issued by Lighting Unlimited, LLC.

Items and orders that DO NOT qualify for returns or refunds are:

  • Large orders: (Orders containing qty. 5 or more of a single item, or an order having an invoice total greater than $1250 may not qualify for return. If you are purchasing a large quantity of an item, we recommend first purchasing a sample to ensure that the product meets your requirements. Customers are responsible for acquiring all necessary product information before orders are placed).
  • Items not purchased from Lighting Unlimited, LLC
  • Special purchases such as: clearance items, inventory sale items, custom orders, special discounts, etc.
  • Expedited shipping and charges for shipping to Alaska, Hawaii, and International orders.
  • Fixtures with cut wires, missing parts, missing glass or damage are not returnable
  • Custom Products or Made to order products are not eligible for return.

Products Damaged on Return Shipment

Product that is damaged during shipment back to us will receive no refund or credit. We will inform the customer via email that the item(s) were received damaged, and the product will be held for 30 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 30 days, the item will be considered destroyed and will be discarded.

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Saturday 10:00 am to 5:00 pm
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